This Privacy Policy explains how Spirnexs ("we", "our", "us") collects, uses, discloses, and protects personal information when you access or use our website and services available at https://spirnexs.com. Spirnexs is an import-export and shipment management platform designed to support global trade operations.
Your privacy is important to us, and we are committed to handling personal data responsibly, transparently, and in compliance with applicable data protection laws, including the GDPR.
1. Scope of This Privacy Policy
This Privacy Policy applies to:
- Visitors to the Spirnexs website
- Registered users and customers
- Business partners and service providers
- Any individual whose personal data is processed through the Spirnexs platform
This policy should be read together with our Terms of Service, GDPR Compliance Page, AI Policy, and Cookie Policy.
2. Information We Collect
We collect different types of information depending on how you interact with Spirnexs.
2.1 Personal Information You Provide
- Full name
- Email address
- Mobile number
- Company name, designation, and business details
- Login credentials
- Support communications
2.2 Shipment & Trade-Related Information
- Consignor and consignee details
- Shipment references and tracking data
- Trade documentation (PO, PI, CI, BL)
- Import-export transaction details
2.3 Financial Information
- Billing and invoicing details
- Payment records
- Cost, expense, and freight data
2.4 Technical & Usage Information
- IP address
- Device and browser information
- Log files
- Usage patterns and analytics data
We do not intentionally collect sensitive personal data unless required by law.
3. How We Collect Information
We collect information through:
- Account registration and onboarding forms
- Use of the Spirnexs platform and features
- Upload of documents and data by users
- Cookies and similar tracking technologies
- Authorized third-party integrations
4. How We Use Your Information
We use personal information to:
- Provide, operate, and maintain our services
- Manage shipments and trade operations
- Process and validate documents
- Generate analytics and operational insights
- Communicate with users and provide support
- Send service-related notifications
- Conduct marketing activities (with consent)
- Improve platform performance and security
5. Legal Basis for Processing
Where required by law, we process personal data based on:
- Contractual necessity
- Legitimate business interests
- Legal and regulatory obligations
- User consent
Details on GDPR legal bases are provided in our GDPR Compliance page.
6. Cookies and Tracking Technologies
Spirnexs uses cookies and similar technologies to:
- Ensure website functionality
- Analyze usage and performance
- Support marketing activities (where consent is provided)
You can manage cookie preferences through your browser or our cookie consent banner.
7. Data Sharing and Disclosure
We may share personal information with:
- Cloud hosting and infrastructure providers
- Analytics and communication service providers
- Payment and billing partners
- Professional advisors and auditors
- Legal or regulatory authorities (when required)
All third parties are required to protect personal data and use it only for authorized purposes.
8. International Data Transfers
As a global trade platform, Spirnexs may transfer personal data across borders. When transferring data outside the EU/EEA, we ensure appropriate safeguards such as:
- Standard Contractual Clauses (SCCs)
- Adequacy decisions
- Other lawful transfer mechanisms
9. Data Retention
We retain personal data only for as long as necessary:
- Financial and trade records: up to 7 years
- Account data: while the account is active
- Marketing data: until consent is withdrawn
- Technical logs: limited retention for security and analytics
Data is securely deleted or anonymized once retention periods expire.
10. Data Security
We implement appropriate technical and organizational measures, including:
- Encryption of data in transit and at rest
- Access controls and authentication mechanisms
- Secure infrastructure and monitoring
- Employee confidentiality and training
Despite our efforts, no system is completely secure. Users are encouraged to protect their account credentials.
11. Your Data Protection Rights
Depending on your location, you may have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Restrict or object to processing
- Withdraw consent at any time
- Request data portability
Requests can be submitted to privacy@spirnexs.com.
12. Automated Processing & AI Use
Spirnexs uses AI and analytics tools to support:
- Shipment predictions
- Cost analysis
- Operational insights
These tools assist decision-making and do not replace human judgment. More details are available in our AI Policy.
13. Children's Privacy
Spirnexs services are intended for business users. We do not knowingly collect personal data from children under the age of 18.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
15. Contact Us
If you have questions, concerns, or requests related to this Privacy Policy: